Streamline Global DMC (“Streamline Global”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request our services, make a booking or otherwise interact with us.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Streamline Global DMC is a destination management and travel services company providing services including accommodation, transportation, airport transfers, excursions, attraction tickets, private tours, group travel, MICE services, event management and related travel arrangements.
UK Office:
5 Parkhurst Grove, Horley, England, RH6 8EN, United Kingdom
US Office:
1007 N Orange St, 4th Floor, Ste 1382, Wilmington, DE 19801, USA
2. Information We Collect
Depending on how you interact with us, we may collect:
Personal and contact information, such as your name, email address, telephone number, company name and billing details.
Travel and booking information, such as travel dates, destinations, passenger numbers, accommodation requirements, transportation requirements, attraction or tour preferences and other information necessary to arrange your services.
Information provided through enquiries, including messages, requests, quotations, booking details and communications with our team.
Payment and transaction information, where required to process bookings or payments. We may use third-party payment providers and generally do not store complete payment card details ourselves.
Website and technical information, such as IP address, browser type, device information, pages visited, approximate location and information collected through cookies or similar technologies.
Where necessary for a booking or special assistance, you may voluntarily provide information that could be considered sensitive or special category data, such as accessibility requirements or dietary requirements. We only use such information where necessary to provide the requested service and in accordance with applicable law.
3. How We Collect Your Information
We may collect information:
• Directly from you when you contact us, submit an enquiry or make a booking.
• From your employer, travel agency, tour operator, event organiser or other authorised representative.
• From travel partners, suppliers or booking platforms where necessary to deliver your requested services.
• Automatically when you use our website.
• From publicly available or business-related sources where permitted by law.
4. How We Use Your Information
We may use your information to:
• Respond to enquiries and provide quotations.
• Arrange and manage travel services and bookings.
• Arrange hotels, transportation, airport transfers, tours, excursions, attraction tickets and events.
• Communicate with you regarding your booking or enquiry.
• Coordinate services with hotels, transport operators, attractions, venues, guides and other suppliers.
• Process payments, invoices and related transactions.
• Provide customer service and resolve complaints or service issues.
• Improve our website, services and customer experience.
• Maintain business records and meet legal, accounting and regulatory requirements.
• Detect and prevent fraud, misuse or security issues.
• Send relevant business or marketing communications where permitted by law and where required, with your consent.
We do not sell or rent your personal information to third parties.
5. Lawful Basis for Processing
Where UK data protection law applies, we process personal information using one or more lawful bases, including:
Contract: where processing is necessary to provide a requested service, manage a booking or fulfil our contractual obligations.
Legitimate Interests: where processing is necessary for operating, managing and improving our business, responding to business enquiries, maintaining relationships with clients and partners, preventing fraud or protecting our systems.
Legal Obligation: where processing is necessary to comply with applicable laws, accounting requirements, regulatory obligations or lawful requests.
Consent: where you have specifically consented to a particular use of your information, such as certain marketing communications or non-essential cookies.
Where we rely on consent, you may withdraw that consent at any time.
6. Sharing Your Information
To provide travel and destination management services, we may share relevant information with trusted third parties, including:
• Hotels and accommodation providers.
• Transportation and transfer providers.
• Tour operators, guides and activity providers.
• Attractions, venues and event suppliers.
• Airlines or other travel service providers where necessary.
• Payment processors and financial service providers.
• IT, hosting, CRM, communication and other technology service providers.
• Professional advisers, auditors or legal advisers where appropriate.
• Government authorities, law enforcement or other organisations where legally required.
We only share information that is reasonably necessary for the relevant purpose and expect our service providers to handle personal information securely and in accordance with applicable data protection requirements.
7. International Transfers
As a travel business operating across the UK, USA and international destinations, your information may be processed or transferred outside the country in which you are located.
Where required by applicable data protection law, we will use appropriate safeguards for international transfers, which may include approved contractual safeguards, adequacy arrangements or other legally permitted mechanisms.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes and complying with legal or regulatory obligations.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we will securely delete, anonymise or otherwise dispose of it where appropriate.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure the website functions correctly, improve website performance, understand how visitors use the website and, where applicable, support marketing activities.
Some cookies may be strictly necessary for the operation and security of the website. Other non-essential cookies, such as certain analytics or marketing cookies, may require your consent depending on applicable law.
You can manage or disable cookies through your browser settings and, where available, through our cookie consent controls.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should therefore take reasonable precautions when communicating sensitive information online.
11. Your Data Protection Rights
Depending on applicable law and the circumstances, you may have rights including:
• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information.
• The right to request restriction of certain processing.
• The right to object to certain processing, including direct marketing.
• The right to withdraw consent where processing is based on consent.
• The right to data portability where applicable.
To exercise your rights, please contact us using the details provided below.
We may need to verify your identity before responding to certain requests.
12. Marketing Communications
We may occasionally contact business customers, partners or prospective clients about our services where permitted by applicable law.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in the communication.
We will not use your personal information for direct marketing where prohibited by applicable law.
Our website may contain links to third-party websites, including hotels, attractions, suppliers, social media platforms, payment providers or other travel-related services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.
14. Children’s Information
Our website and services are not specifically directed at children.
We do not knowingly collect personal information directly from children for marketing purposes. Where information relating to a child is necessary for a travel booking, such information may be provided by a parent, guardian, travel organiser or authorised representative for the purpose of delivering the requested service.
15. Automated Decision-Making
We do not currently make decisions producing legal or similarly significant effects on individuals solely through automated processing.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
17. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how we handle your personal information, please contact us:
Streamline Global DMC
5 Parkhurst Grove
Horley, England, RH6 8EN
United Kingdom
sales@streamline-global-dmc.com
+1 507-502-0943
You also have the right, where applicable, to lodge a complaint with the relevant data protection authority. For individuals in the UK, this is generally the Information Commissioner’s Office (ICO).
© 2026 Streamline Global DMC. All Rights Reserved.